Our Clients
Shaping People for the Future

Client list
South West Trains
London Borough of Bromley
Total Gas & Power
Transport for London
BPP Malpas Professional Education
HBS (Mouchel)
AstraZeneca
Chartered Institute of Personnel & Development
Croydon College
National Accident Helpline

Testimonials

McManus HRD Ltd has provided us with an excellent service which is tailored to the needs of our organisation. They have succeeded in creating training and development courses which are specific and relevant to the particular needs of the organisation. Their trainers facilitate using techniques which encourage attendees to interact, while learning and developing skills and knowledge which can be applied to their individual roles. Their trainers have also provided excellent 1-1 specific coaching to staff which was found to be extremely beneficial.

We have no hesitation in recommending McManus HRD. If you are seeking an excellent, workforce or individual development solution to successfully impact upon your business, McManus HRD will not disappoint you.

Nicole Barbar
Westminster Kingsway College

McManus HRD's personal coaching helped me in identifying more appropriate ways of working and behaving in the longer term pursuit of becoming a CEO. In addition to the highly valuable 121 sessions, Laurell was also available to talk through specific ad hoc issues as they arose - a very helpful sounding board to have, and a very distinct perspective from simply discussing such things with other internal colleagues.

Adam Rhodes
Commercial Director
National Accident Helpline

Two courses delivered in half the prescribed time due to attendees' time constraints - 'Advanced Facilitation Skills' and 'Strategic Thinking for the Senior Operational Manager'.

High octane would describe Laurell's enthusiastic delivery. Laurell used pertinent anecdotes and examples drawn from her varied and sound professional experience to place the courses in real life situations for the attendees. The learning is easy to apply to the 'day job'.

Anji Wray
Project & Service Skills, AstraZeneca R&D

I have known Laurell for five years as both a mentor and colleague.

During this time I have witnessed her business grow and seen herself develop as well as see her give time to generously develop her CIPD students and those around her.

Her strengths lie in her balance and mix of the theory and practice.

She brings a pragmatic business-like approach to the work she does whilst still being grounded in best practice and theory.

Her approach is always customer focused and every time her aim is to meet the real needs of the business and impact on business performance.

Sarah Davis Graduate CIPD
Tutor BPP Education Ltd

The Occupational Health Team of TFL has worked with Laurell Hector over a period of months in 2004/2005 on Team Development. This work took place during a time of major organisational change, including some members of staff leaving and others taking on greater responsibility, in the case of 4 people, completely new people management responsibilities.

Laurell was able to work both with individuals and with teams, firstly to improve what were difficult team dynamics and later to help people identify and improve their performance.

Laurell is personable, dynamic and effective. She helps people identify their learning needs and then meet them quickly. She engenders trust, invites confidences and uses them discreetly and wisely.

She is quick to see how things could be done differently, is persuasive in pointing such improvements out and is able to leave the responsibility to make those changes to the individuals.

We have more recently asked Laurell back to work with us improving customer focus.

Olivia Carlton FRCP FFOM
Head of Occupational Health
Transport for London

McManus HRD Ltd created two bespoke learning and development programmes for us. The first was aimed at developing potential in junior levels of staff through out the company, in order to prepare them for future management roles. A ten module programme was developed to give a broad level of understanding in people management techniques and general business acumen. The second was created specifically for middle managers with a current remit to manage direct reports. It was designed to hone their management techniques and prepare them for future senior management roles, through a series of modules & one to one coaching sessions. As well as designing and delivering the overall programmes McManus HRD Ltd planned and delivered the assessment centers.

Both development programmes have been incredibly successful in creating a talent pool of potential new managers and a more proficient and effective middle management structure. The benefit to the business has been amazing leading to a lower rate of turnover in our Customer Services department and an increased bottom line. In addition to this a greater level of team working and departmental co-operation has been achieved, as delegates have been asked to work with staff from outside of their area.

Laurell Hector is passionate about what she does and truly believes that learning and development is key to business success. Her enthusiasm and belief shine through in every project she tackles. Her excellent career history in a wide variety of operational roles means she can constantly cite real examples to demonstrate points and add a greater degree of reality to the training she delivers. This in turn helps delegates to transfer the knowledge they have learnt back into the workplace. Unlike many of the much larger training organisations out there McManus HRD Ltd offers a more personal, flexible service and is prepared to give however much time it needs to achieve the outcomes

Arrange a meeting with McManus HRD Ltd now and find out what this remarkable company can do for you!

Simon Peek
Training & Development Manager
Total Gas & Power Ltd

Laurell McManus (formley Hector) has worked with the Occupational Health Department at Transport for London on several projects over the past couple of years. She has provided coaching for the senior management team in line with organisational objectives, supported the Head of Occupational Health and the department following a restructure, and provided customer service training for the administration teams.

Senior managers in the team all found the one to one coaching to be a valuable opportunity to reflect in a safe environment on their management skills and style. Her work with the whole department has assisted significantly with communications between the various teams and grades. Following the administration team training we have received a useful report with recommendations that provide us with a constructive way forward as we strive to continually improve in the area of customer service.

Laurell has an effective style of building safe effective working relationships and combining this with constructive challenge so that we have been able to reflect upon and learn about our individual performance. We have highly valued both the individual coaching and the training that she has provided within our department.

Alison Dunn
Head of Treatment Services
London Underground Ltd

McManus HRD Ltd was well known to us for the high quality of their training delivery.

Tracey Keasley, head of resourcing and development, South West Trains
Read the case study

Laurell has wide business and commercial understanding. This helps her to coach from a place of knowledge, enabling her to challenge but always at the individual's own pace and comfort level. She creates a professional but friendly environment with support every step of the way. This allows time for personal reflection on decisions made and a change of direction if needed, so the coachee is always in control. A great coach and a nice person.

Jacky Hart
Organisation development manager, Human Resources, HBS, working in partnership with Milton Keynes Council

Laurell has tutored on a number of our open professional education courses and has consistently provided outstanding quality training. She engages her students in a challenging and dynamic teaching style which allows them to learn and grow. Laurell is an excellent training professional.

Paul Strange
General manager, BPP Malpas Professional Education